Natural Baby Shower's goal has always been to make baby shopping simpler. During the pandemic they wanted to assure their customer base they were still there to help. Implementing Go Instore allowed them to provide instant live demos of products, advise parents on the best option for their baby, or book longer consultations to go through everything they need for their new arrival.
Post-lockdown, the service is thriving! More people are aware of their physical store but online shoppers love the convenience of hopping on a quick call with a specialist to solve their queries.
“Customers love it! It's giving them the experience they want and that's what we've got to do. It's very accessible, it's very quick and this is how the world is now.”