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Go Instore presents: The Retail Drop Podcast, a collection of interviews and commentary covering everything concerning retail, from omnichannel retail experiences to personalised e-commerce.
This weeks episode features Martin Newman. Martin Newman has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.
Why not check out Martin’ latest book 100 practical ways to improve customer service.