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Customers / Currys PC World

ShopLive enables staff to work remotely or in-store, and provide world-class customer support at any time of the day.

Introduction

Currys PC World is part of Dixons Carphone Group, Europe’s leading specialist electrical and telecommunications retailer and service provider.
Currys PC World understands the importance of providing expert advice, so that their customers are able to find the right technology that suits them and their business.

No two businesses or individuals are the same. With ShopLive, Currys PC World ensures that their customer services are tailored to help their customers find just the right products for them. With over 60,000 products available, whatever you need they’ve got it covered.

Go Instore has partnered with Currys PC World to deliver ShopLive: a video-powered retail service that connects website customers with product matched experts using immersive HD live video.

The ShopLive service empowers Currys PC World colleagues with the ability to work safely from home during the COVID-19 crisis and assist online customers with expert advice, both from the comfort of their own homes.

“We are incredibly proud to be partnering with Currys PC World to provide happy and safe working environments for staff as well as facilitating the support their customers have come to expect from store visits, remotely. Although physical retail has paused, online hasn’t and retail needs to adapt. Retail is not dying; it’s getting a new lease of life.”

Andre Hordagoda, CEO & Co-Founder of Go Instore

Let the results say the rest

25%

of consumers will buy

36%

more is spent by customers

8x

more than the average website

94%

average customer feedback

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