Porsche

Getting closer to Porsche from the comfort of your home or office

Porsche Oakville is one of the leading Porsche Centres in Canada.

In every detail – from the customer focused details in their state-of-the-art 5,000 square meters facility, to how they engage with their visitors the Porsche Oakville team are focused on delivering an exciting experience for Porsche enthusiasts and owners.

Challenge

With Porsche enthusiasts located in all corners Canada, it can be difficult to truly communicate the features and overall nature of all the new Porsche products. For those living hundreds or thousands of kilometres from the nearest Porsche dealership, getting to know the latest model is usually done by visiting websites, reading articles and watching videos online.

Bridging the gap

As one of the world’s most progressive Porsche AG locations, Porsche Centre Oakville was looking for technology to bridge that gap and bring personalised Porsche visits to fans across the Canada.

 

Watch Porsche Oakville’s customer video

Results

Customers love the Go Instore live video experience:

  • “Thank you for the live vehicle tour – see you on Saturday for the test drive”
  • “The sales person was amazing. He provided me with an in depth experience. Thank you!”
  • “Neat feature!”

Solution

Porsche Centre Oakville partnered with Go Instore to launch a new program that uses high performance video and audio to deliver a ‘Live Advisor’ one-on-one tour of any of the vehicles on the facility’s lot through a live digital video chat.

Concierge and Associate Services

At the centre there is a concierge desk that answers live video calls and then transfers customers to available sales associates. Sales associates then take customers through a tour of the vehicles features and can answer any questions they have and book in a test drive.

To find out how Go Instore’s Live Advisor technology is used by sales associates in the dealership, watch Porsche Oakville’s customer video.

Results

“It’s very exciting to be able to offer this service to Porsche enthusiasts who may not otherwise be able to get such an in-depth look at the vehicles.

This is another great example of how Porsche and Porsche Centre Oakville continue to harness developing technologies to further the brand experience.”

Francesco Policaro
General Manager, Porsche Centre Oakville

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+44 (0) 203 773 7545

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