Axel Arigato

Experiential real-time video increases conversion rate by 12x

Axel Arigato is a contemporary global sneaker brand injected with counter-cultural references.

From the beginning, Axel Arigato has always been about showcasing its unique identity through the use of visual language.

They have a store in Stockholm and their flagship store is in Soho, London.

By partnering with Go Instore, we’ve improved our omnichannel customer experience and seen amazing results.

Albin Johansson
CEO, Axel Arigato

Results

  • 12x increase in online conversion rate
  • 61% increase in AOV when live video is used

Challenge

Axel Arigato are a fast-growing global brand and they pride themselves on delivering a fantastic customer experience instore. As a result, their stores have become meccas for the design and fashion conscious.

How to convert local and global web traffic into sales

They faced a challenge that many businesses currently have; how to convert high levels of domestic and overseas website visitors into sales and how to deliver an exceptional omnichannel experience using existing bricks-and-mortar and online assets.

Solution

Go Instore worked with Axel Arigato to launch live one to one immersive video shopping into their Soho, London flagship store.

Bringing instore shopping experiences online

Store assistants were given training on using the Go Instore one-way video and two-way audio technology, which means customers can visit the website, simply click a button and be transported into the store. Where they can speak to an expert from the comfort of their home, work or on the move, immersing themselves in the instore experience.

Through the use of smart phones or glasses store assistants can answer questions from customers, as Live Advisors to demonstrate the products, upsell and cross sell across ranges.

Seamless omnichannel journey

Axel Arigato can now offer website visitors from across the globe a seamless omnichannel journey, combining the convenience of the web with the richness of their brand and instore experiences.

Results

  • 12x increase in online conversion rate.
  • 61% increase in AOV when live video is used.

“By partnering with Go Instore, we’ve improved our omnichannel customer experience and seen amazing results.” Albin Johansson, CEO, Axel Arigato

Customers love the experience; “He was great at showing the shoe range! Definitely going to visit the store in London!”.

January to September 2017

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