Visitors to retail websites simply click on the “GoInStore” button from any product page, which launches the online video facility from which they are able to see ‘through the eyes’ of the assigned sales person’s SMART Glasses or Phone. By facilitating live, immersive one-way video streaming and two-way audio connection between website visitors and in-store staff, GoInStore is empowering retailers to deliver an entirely new way to shop online.
From a customer perspective, the GoInStore solution opens up an entirely new way to shop online. Through the GoInStore service, web-based shopping is now merged – in real-time – with an in-store shopping experience for the first time. This offers customers the best of both worlds: the convenience and comfort of online shopping coupled with the personal and assisted experience usually enjoyed in-store.
For retailers, the door to a transformative shift in attitudes and relationships between sales channels has been opened. Traditionally, the online channel has been viewed by in-store sales staff as competitive to their sales targets. With clear attribution, visibility and recognition of their individual impact on online sales performance being recorded, staff are now able to embrace online as an extension of their customer base rather than a diminishing influence, thanks to GoInStore.
Pre GIS Retail
GoInStore enables you to connect your website visitor to your most valuable brand representatives, your in-store sales assistants. This unique service creates a connection that allows a two way conversation between a visitor on your website and your in-store personnel.
Additionally a visual in-store experience is created for your website visitor as they can see the products and your retail environment from the perspective of your sales personnel through a live video stream.
When your in-store sales assistants are available, they can log on to GoInStore, using the smart glasses provided, and can accept incoming calls from your website visitors. Once connected, the sales assistant is shown the website visitors browsing history, providing them with a better understanding of the visitors interests and product requirements.
If the website visitor would like to purchase any products shown to them by the sales assistant during the session the sales assistant can add these products to the website visitors shopping basket by scanning the barcodes of the relevant products in-store.
Pre GIS Automotive
There are a host of tools now available to emotionally engage your website visitors, however, they are predominantly one dimensional in that there is no two way, live or personal interaction. GoInStore engages online prospects directly with your car sales experts at the first stage of research, before they’ve even left their home.
GoInStore creates a connection between your website visitors and the showroom, allowing the sales team to show the website visitor the car, discuss the suitability to their requirements and move the website visitor into the sales funnel; be that by booking a face to face appointment at the showroom, booking a test drive, or even closing the deal.
GoInStore dramatically increases the effectiveness of your website as a sales tool, increasing its conversion capability by transforming what is otherwise a static information portal into a live, engaging shopping experience.
From the perspective of the showroom staff member, GoInStore enables them to connect directly with prospective sales opportunities at a far earlier stage of the buying cycle, reducing the length of the sales cycle.
Pre GIS Hospitality
GoInStore allows prospective guests on your website to have a live one-to-one tour of the room, suite or facilities with your hotel staff. This unique service creates a connection that allows a two way conversation between a visitor on your website and your hotel personnel.
Additionally a visual hotel experience is created for your website visitor as they can see the rooms and facilities from the perspective of your staff through a live video stream.
When your staff are available, they can log on to GoInStore, using the smart glasses provided, and can accept incoming calls from your website visitors. Once connected, the sales assistant is shown the website visitor’s browsing history, providing them with a better understanding of the guest’s interests and requirements.
The tech boosts online conversions and strengthens your website as a booking channel. Your guests begin their luxury experience with you before they even arrive.
Pre GIS Property
GoInStore allows prospective buyers on your website to view properties, from anywhere in the world, using a pioneering live video stream with on-location agents. The service is a world-first in delivering viewings for time poor or overseas buyers, whilst maintaining a valuable human connection.
At a click of a button, the prospective buyer launches a real-time video call with the property agent best suited to their requirement, engaging in a personal consultation and viewing properties, all from the comfort of their home.
The technology increases conversion rates and efficiency for property professionals, all whilst providing a personalised customer experience.